Warranty Support

Returns

If you have changed your mind, you can get a full refund on any online purchase on the store before the expiry of the cooling off period which is 14 calendar days following receipt of your goods, the cooling off period expires 14 days after the date of the last delivery. 

Faulty goods can be returned no later than a period of 28 days from receipt of your goods for an exchange or a refund. After this period the warranty explained below comes into affect. During this period any support will be direct with the vendor.

What is covered in your Warranty

The warranty periods and warranty services listed below are intended as a guide only and variations may occur. If there are differences between the warranty information included with the product and the information shown here, the warranty card and information included with the vendor shall apply.

The information included with the product may provide a specific website address for the warranty information, in which case the warranty for the product is as stated at that website address.

The warranty periods apply from the first date of purchase of the product. To obtain warranty service, the original proof of purchase will be required, and the serial number affixed to the product must be complete and undamaged.

The warranty covers defects in materials and workmanship. The warranty may not apply to consumable items included with or in the product, which may have a reduced or no warranty period.

The warranty card and warranty information included with the product will state specific exclusions to the warranty (e.g. where a defect is caused by misuse or unauthorised repair of the product) which must be checked before requesting service under the warranty.

European

Consumers who are using a product in a country in the European Economic Area and Switzerland (“Europe”) which was first purchased in another country in Europe can obtain warranty services. The period of the warranty and the warranty service provided will be those of the country in Europe where the warranty claim is made.

To make a claim under this warranty, end users must produce the original proof of purchase (i.e. when the product was originally sold to an end user).

Promotions extending or enhancing the terms of the limited manufacturer’s warranty are country specific and cannot be claimed in countries other than the promoting country.

To obtain technical assistance or to book a service/repair for a product first purchased in another country in Europe, please contact the brand in the table below.